The kiosk will see you now

• Article
• Comments ()
• Click-2-Listen
• Videos

By

Patients of Prince William Hospital in Manassas soon will be able to swipe identification cards through a machine, sign consent forms and submit co-payments -- all without visiting front-desk workers and dealing with a clipboard of papers.

MediKiosks for self-service check-in will be available starting in September. Sales of the machines have grown 200 percent every year since manufacturer Galvanon put them on the market in 2003, said Raj Toleti, president of the Maitland, Fla., NCR subsidiary.

The kiosks reduce registration wait time and human error and save money on paper documents and staff time, hospital administrators say.

"The bottom line for the whole project is that it really meets the needs for the patient. If we can ultimately do it quicker and upfront, it will save the patient some time," said George Semko, director of the Revenue Cycle at Prince William Hospital.

"It's also a paperless system. And we're guaranteed we're accessing the right patient. It's getting us quicker access to patient data and keeping things electronic -- versus sending a letter in the mail or fax. It's the whole nine yards."

Although five MediKiosks will be in the waiting rooms, Mr. Semko said, patients still will be able to check in at the front desk of Prince William Hospital. Front-desk clerks, who are not nurses, will concentrate more on patient financial counseling and scheduling, he said.

If the pilot program succeeds, it may be expanded to other departments, he said.

Much like the self-service machines at grocery stores and airports, MediKiosks are self-guided, Galvanon officials say. They are available in hand-held form, desktop computer size and free-standing models that look similar to hotel lobby kiosks.

Some models recognize patients by their thumbprint or the swipe of an identification card. Patients can use the machines to confirm and schedule appointments, read and electronically sign consent forms, look up and pay balances by credit card, and find directions to hospital rooms.

Patients also can submit their medical history, which is stored in a secured database accessible only to the hospital, Mr. Toleti said.